Sometimes I can be very stubborn. My parents are to thank/blame for this. Often this can be a stumbling block, but on occasion it is a good thing. Like when trying to get a fair shake from customer service.
Today, I discovered that something had changed on my cellular calling plan. Something that shouldn't have changed, and *wouldn't* have changed if things had been explained to me properly when the change was made. I spent quite a bit of time on the phone trying to clear up the problem.
The first person I talked to, Jessica, was helpful and apologetic, but couldn't do much for me. I could have accepted it when she told me that what I wanted couldn't be done.
"Not can't," I told her, "won't. You might not be able to at you level and I understand that. But someone can. Please let me talk to your supervisor."
Next I talked to Sean. He was also polite and helpful, and could offer me a little more than Jessica could. Still what he was offering still was not what I was looking to receive. He told me that what I wanted couldn't be done.
"Not can't," I told him, "won't. You might not be able to at you level and I understand that. But someone can. Please let me talk to your supervisor."
Sean connected me with Fu. Fu had already heard my story from Jessica and Sean, but he asked me to tell it to him myself, which I did.
"Look," I said after explaining what had happened,"I'm not asking for much. I know what I am asking for is possible. Whether or not I get it will determine whether I keep my service with your company when my service contract expires next month."
Guess who got what she wanted?
I am a terrier. I am a goddam pitbull. Look out business world, here comes Katherine.
